Director of Gen AI Account Management

ActiveFence is seeking a dynamic and results-driven Director of GenAI Account Management to lead the engagement and growth of our AI solutions across key accounts. This role is ideal for a strategic thinker who is eager to learn cutting-edge technology and services while building deep client relationships and driving business growth.

Key Responsibilities:

Client Relationship Management:

• Serve as the primary point of contact for clients, fostering relationships at all levels, including executive leadership.
• Engage with the client, their leadership, and other stakeholders to align ActiveFence’s GenAI offerings with their business objectives.

Account Growth:

• Drive annual renewals by ensuring client satisfaction and demonstrating the ongoing value of our AI solutions.
• Identify cross-sell and upsell opportunities across departments and teams within client organizations.
• Qualify opportunities, present tailored solutions, propose business strategies, and negotiate deals to expand account value.

Product Expertise:

• Develop a deep understanding of ActiveFence’s AI offerings and associated technologies to effectively communicate their value to clients.
• Assist in explaining results and insights generated by the AI intelligence team, ensuring clarity and alignment with client expectations.

Internal Collaboration:

• Act as a feedback conduit between clients and internal teams, sharing insights to enhance product offerings and AI results.
• Partner with the AI and product teams to ensure continuous improvement and innovation based on client needs.

The salary range for this role is 300-350K$ OTE - Range may vary based on experience

• Proven ability to build, manage, and grow strategic accounts in a technology-driven environment.
• Strong aptitude for learning new technologies and services, with the ability to translate technical concepts into business value for clients.
• Exceptional communication and presentation skills, capable of engaging with stakeholders at all levels, including C-suite executives.
• Demonstrated ability to drive renewals, identify growth opportunities, and close complex deals.
• Experience in qualifying opportunities, presenting solutions, and negotiating agreements that deliver mutual success.
• Strong analytical and problem-solving skills, with the ability to interpret AI-generated insights and convey them effectively to clients.

Preferred Experience:

• Background in GenAI, SaaS, or technology-based solutions is a plus.
•  Proven track record of meeting or exceeding growth targets in account management or sales roles.

ActiveFence is a mission-oriented company that proactively protects online users and platforms from harmful content, disinformation, and coordinated manipulation. We are a part of the Trust & Safety industry, providing a critical layer of defense against dangerous online activity. Our innovative technology detects and analyzes problematic content across multiple platforms, enabling our customers to stay one step ahead of bad actors.